Refund Policy

Updated: 8.13.24 

 

At Vitality, we strive to provide the highest quality in all our products and services. Understanding the nature of our products, we typically do not accept returns. However, we recognize that exceptional circumstances may occur, and the following policies are in place to address such instances: 

 

General Policy: 

  • All Sales Are Considered Final: Our products are sold on a no-return basis due to health and safety standards, ensuring every customer receives new and uncontaminated products. 
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    Exceptions for Refunds or Replacements: 

     

    Damaged or Incorrect Items:

     

  • If you receive an item that is damaged or not what you ordered, please contact our Customer Service within 30 days from the date of purchase 
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  • Prepare to provide photos of the product(s) in question along with other identifiable information will need to be sent to Customer Service for review and refund approval
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  • Refunds for product quality issues are not subject to a restocking fee.  We will work with you to resolve the issue, which may include a refund or replacement at our discretion 
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    Discretionary Refunds:

  • In rare circumstances, if you believe there is a compelling reason for a return, you may request a review by our Customer Service team
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  • Approval for such returns is not guaranteed and will be evaluated on a case-by-case basis. 
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    Conditions for Approved Returns: 

  • 1. Return Approval Required: Before returning any product, you must obtain approval from Customer Service. Returns sent without prior approval may not be eligible for a refund. 
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  • 2. Restocking Fee: A restocking fee of 5 USD per bottle will apply to all approved returns, deducted from your refund amount.
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  • 3. Return Shipping Costs: Customers are responsible for all return shipping costs. We recommend using a trackable shipping method as we cannot be responsible for lost or undelivered items. 
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    Limitations: 

  • Shipping Issues: We are not responsible for issues related to inaccurate shipping addresses. If a shipment is returned as undeliverable, a refund may not be issued. In cases where a refund is granted, the restocking fee will apply. 
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    We are committed to ensuring our customers are satisfied with their purchases. If you have any concerns or questions about a product, our Customer Service team is here to help. 

     

    Please contact Customer Service at contact@thevitalitygoods.com